Our Policies

🌱 Sustainability Policy

We're committed to reducing waste, conserving energy, and designing for long-term use:

• Prioritizing natural, organic, and recycled fabrics
• Minimizing plastic packaging; using recyclable and compostable alternatives
• Smart fulfillment: eco-friendly packaging and low-impact shipping options
• Promoting conscious consumption through limited batch production to reduce waste
• Encouraging garment care guides to prolong product life

🎯 Goal: 60% low-impact materials across all collections by 2026.

🌍 Ethical Sourcing Policy

We source from factories and partners who share our values of fairness, safety, and transparency. All suppliers are vetted based on:

• Compliance with international labor standards (ILO, ETI, WRAP, Sedex, or BSCI)
• No child or forced labor — zero tolerance
• Fair wages and safe working environments
• Respect for workers' rights to unionize and voice concerns
• Diversity and inclusion in the supply chain

♻️ Carbon Footprint Policy

We acknowledge every product has an environmental cost. That's why we actively work to:

• Offset carbon emissions through tree-planting initiatives and local greening projects
• Reduce transport emissions by consolidating shipments and partnering with low-emission carriers
• Track and disclose our carbon output in product lifecycles (coming in 2026)
• Support local sourcing and Canadian warehousing to reduce global freight

🎯 Goal: Carbon-neutral in packaging and last-mile delivery by 2027.

📦 Shipping & Returns

• Standard shipping across Canada within 3–7 business days
• Return / exchange available within 15 days for unused items with tags attached
• No returns on intimate wear, undergarments, or socks unless defective
• Return shipping is customer-paid unless the item is faulty or incorrect
• Free local pickup available in Saskatoon — contact us for details

🔐 Privacy & Data Protection

• Your information is secure with us — we never sell or misuse your data
• All transactions are encrypted and compliant with Canadian privacy law (PIPEDA)
• You may request deletion or access of your personal data at any time
• We use cookies only for essential site functionality and analytics

⚖️ Terms & Conditions

• Use of our website implies agreement to our service terms, including purchase rules, content use, and user conduct
• All prices are in Canadian Dollars (CAD) and include applicable taxes
• Product images are for illustration — minor colour variations may occur
• House of Maple & Lily reserves the right to update these policies at any time